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These terms set out how your e3ee account works — what we offer, what we ask of you, and how we handle transactions processed through Nagad and Upay. Access to our platform depends on your local law and eligible region, so read through before you start.
When you open an account with us, you enter into an agreement governed by these terms. They apply to every action you take on the platform — browsing, depositing through Nagad or Upay, placing activity, and contacting support. We periodically update these terms when our services change, and we notify you through your registered account or via the contact method you provided at sign-up. Your continued use of the account after a notified update constitutes acceptance of the revised terms. If any section conflicts with a local legal requirement in your jurisdiction, the local legal requirement takes precedence to the extent of that conflict — we do not override applicable law. These terms do not create a relationship beyond what is stated here. We are not a financial institution, and nothing in this document should be read as financial advice. Transaction records accessible in your account wallet serve as the authoritative log of activity under Nagad and Upay rails. If you have a question about a specific clause, contact us through the support routes listed on this page before acting on an assumption. Eligibility for the full range of services described here depends on your country of access and the applicable legal framework at the time of use.
Understanding exactly where these terms apply — and where they stop — saves confusion later. Four areas define the boundary.
These terms govern how you create, maintain, and close your account with us. This includes identity verification steps shown in your account dashboard and the conditions under which access may be restricted or suspended based on eligibility in your region.
All deposits and withdrawals processed through Nagad and Upay on your account fall within scope. The transaction record visible in your account wallet is the binding log. Third-party payment provider terms sit alongside ours and are not overridden by this document.
Games, promotional notices, and informational pages hosted on this domain are covered by these terms. Content accuracy and availability may vary by region. Studio content from Habanero, Pragmatic Play, Joker, and Spadegaming is subject to those studios' own publishing conditions.
Links, integrations, or services operated by parties outside e3ee are outside the scope of these terms. We do not accept responsibility for the policies or practices of third-party sites or payment intermediaries beyond confirming which rails we have configured for your account.
These terms give you concrete actions you can take at any point. Your account dashboard is the starting point for most of them — transaction history, registered details, and active session records are all there without needing to contact support first. If you spot an error in your personal details, the account settings section lets you update contact information and preferences directly. For changes that require identity re-verification — such as updating your registered mobile number tied to your Nagad or Upay wallet — follow the steps shown on the verification screen rather than assuming the change is immediate. Raising a question about a specific term or a transaction discrepancy goes through our published support routes. We aim to respond to policy questions via the channels listed in the support section of this page. Keep your account transaction reference numbers to hand when you write — it speeds up any review significantly.
Open the transaction history tab in your account to see a full log of Nagad and Upay activity. Each entry includes a reference number, timestamp, and status. This record is authoritative for any dispute or query you raise with us.
Account settings let you update name, email, and contact details. Changes that affect your linked payment wallet — Nagad or Upay — require additional verification steps shown on-screen before they take effect.
If a clause here is unclear, contact us before acting on an assumption. Use the live chat or email route listed in our support section with your account reference number and the specific clause you are asking about.
You may close your account at any time by submitting a request through the support channel. Any pending transaction balance must be withdrawn to your registered Nagad or Upay wallet before closure is finalised.
If these terms raise a question you cannot resolve by checking your account dashboard, these are the routes we publish for direct contact.
Available through the chat widget on this site. Suitable for account-specific questions where you have your transaction reference to hand.
Send policy or account queries to our support address listed in the contact section of your account dashboard. Include your account reference number for faster handling.
Our published help articles cover common account, transaction, and terms questions. Search by topic or browse the policy section for clause-level detail before submitting a ticket.
Your account data and how we handle it sits at the centre of these terms. Here is what that means in practice.
Information you provide — including details linked to your Nagad or Upay wallet — is stored and processed in line with our privacy policy. We do not sell or share personal account data with third parties outside what is necessary to process your transactions or comply with a legal obligation.
We use cookies to maintain your session, remember your account preferences, and measure how pages perform. You can review and adjust cookie settings through the preference centre linked in the site footer. Functional cookies required for account login cannot be disabled without affecting access.
Protecting your account is a shared responsibility. We apply technical controls on our side; you are responsible for keeping your login credentials and registered mobile number secure. If you suspect unauthorised access, contact support immediately using the live chat route and follow the steps shown in your account security panel.
We retain account and transaction records for as long as required by applicable law or our published retention schedule. To request a review of what we hold, or to ask about a specific data point in your record, contact us through the email route in your account dashboard.
Questions we hear most often about how these terms work in practice.
Access and eligibility depend on your local law and the regulations in effect in your region at the time of use. If access to this platform is permitted under the laws applicable to you, these terms govern your account. Check local regulations before opening an account.
We notify you through your registered account or the contact details you provided. Your continued use of the account after that notification is treated as acceptance. If you disagree with a change, contact support or close your account before the effective date of the update.
Your full transaction history — including every Nagad and Upay deposit and withdrawal — is in the transaction history tab inside your account. Each entry has a reference number and timestamp. That record is the authoritative source for any query or dispute you raise with us.
Go to account settings to update most details directly. If the change affects your linked payment wallet — such as the mobile number registered with Nagad or Upay — additional on-screen verification steps apply before the update takes effect.
Third-party websites, external payment provider terms, and services operated by parties other than e3ee are outside this document's scope. We configure Nagad and Upay as transaction rails, but those providers' own terms apply independently to how they process your payment.
Submit a closure request through live chat or email support. Any remaining balance in your account wallet must be withdrawn to your registered Nagad or Upay account before we can complete the closure. The process and any required verification steps are shown when you submit the request.