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Your e3ee account keeps every deposit, withdrawal and balance update in one place — accessible from your phone the moment you log in. We've connected your wallet to Nagad and Upay so the payment step stays local, familiar and traceable from the first transaction.
When you're ready to add funds, open the deposit section inside your account area. We support Nagad and Upay as the local wallet routes for Bangladesh. The process follows the standard mobile wallet confirmation you already know from everyday transfers — no new apps, no unfamiliar steps. Select your wallet, enter the amount shown within your account's accepted range, and confirm through your wallet's own verification screen.
Log in and go to the banking or cashier area in your account. The deposit option is listed there with the available wallet routes.
Select the wallet you want to use. The account area shows which routes are active for your account at the time of the request.
Type the amount within the range shown on screen, then complete the confirmation step inside your chosen wallet app.
After the wallet transaction settles, your e3ee account balance updates. Keep the wallet transaction reference until you see the balance change.
Withdrawals on e3ee follow a similar path to deposits, but work in reverse — your balance moves out to your registered Nagad or Upay wallet. Open the withdrawal section in your account area and you will see the options available to your account at that point. Enter the amount you want to move.
Go to the banking area in your logged-in account and select the withdrawal option. Your registered wallets appear as available payout routes.
Type the amount you want to receive. Follow the minimum and conditions shown on screen in your account — those are the current active figures.
Your account may ask you to confirm ownership of the destination wallet. Follow the fields displayed; do not skip any step that appears.
After submitting, save the withdrawal reference shown on the confirmation screen. You will need it if you contact support about this transaction.
Before your first withdrawal can process, your account may require you to complete a verification step. We surface those fields inside your account area — what you see there is what applies to you at that time. We do not operate a fixed document list that applies to every account, because the fields shown depend on how your account was set up and which wallet route you are using.
Your account area displays only the verification fields relevant to your account state. Complete each one as prompted rather than referencing external checklists.
When the account asks for wallet confirmation, enter the Nagad or Upay number you intend to receive withdrawals on. Accuracy here prevents delays later.
After completing a step, the account area updates to reflect progress. If a step shows as pending, allow a short time before contacting support.
The support route inside your account is there for verification questions. Quote the step name or any reference code shown so the team can locate your account quickly.
We connect your account to the local wallet rails that Bangladesh users rely on every day. Nagad and Upay are the verified deposit and withdrawal routes on e3ee. Each payment option appears in your account area at the time of a transaction request, and availability may depend on your account status and eligible region.
Deposit and withdraw using your Nagad mobile wallet. The transfer follows standard Nagad confirmation steps.
Upay is available as a local wallet route for both adding funds and requesting withdrawals to your registered number.
Bank transfer may appear as an option in your account area depending on your account state. Follow the fields shown when it is available.
Every deposit and withdrawal you make through e3ee generates two records: one in your mobile wallet app and one in your e3ee account transaction history. Keeping these aligned is straightforward when you know what to look for in each place. The reference number is the key link — it appears on both sides of the transaction and is what our support team uses to locate your entry if there is any discrepancy. Check your e3ee account history under the banking or transaction section after every wallet operation.
Every transaction generates a reference number. Your wallet app shows it on the confirmation screen; your e3ee account history shows it alongside the matching entry. Write it down or screenshot it.
Your e3ee account history uses status labels — pending, processing, complete — to show where a transaction sits. A pending status means the operation has started but has not fully settled on both sides yet.
Log in and go to your transaction or banking history section. Entries are listed chronologically with amount, date, wallet type and current status visible for each one.
Retain the wallet confirmation screenshot and the e3ee reference number until the status label shows complete and your balance reflects the change. These two pieces of evidence are what support will request.
We built the banking flow around a small number of safeguards that you can verify yourself rather than taking our word for. The domain check, the wallet ownership confirmation and the published support route are three you can act on directly. None of these require you to do anything outside the normal account and wallet flow — they are built into the steps you already follow.
Always access e3ee through the domain you know — e3ee. If a link takes you to a different address before asking for your account details, do not proceed. Bookmark the correct domain and use it each time.
Your account links withdrawals to a specific Nagad or Upay number. Confirming that number during account setup means payouts go to your wallet, not an unverified one. Check the registered number in your account settings if you are unsure which is on file.
The verification fields inside your account exist to confirm that the person requesting a withdrawal is the account holder. Complete each field accurately the first time — incomplete or mismatched entries create delays that support cannot resolve without you.
If a transaction is delayed or a balance does not update as expected, the support route inside your e3ee account is the correct first step. Do not share account credentials or wallet PINs with anyone who contacts you claiming to represent support outside that route.
These are the questions we hear most often from people working through their first deposit or withdrawal on e3ee. If your question is not covered here, the support route inside your account area is the right place to ask.
Nagad and Upay are the verified local wallet routes for deposits and withdrawals on e3ee. The payment options available to your account are shown in the banking section when you initiate a transaction. Availability may depend on your account state and eligible region.
Check your wallet app first to confirm the transaction completed on that side. If it did, note the wallet reference number and open a support request inside your e3ee account. That reference is what the team needs to trace the entry and match it to your account record.
The minimum withdrawal amount is shown inside your account area at the time you initiate the request. We do not publish a fixed figure here because account conditions can affect what applies to you. Follow the amount shown on screen.
After you submit a withdrawal request, your e3ee account history shows the entry with a pending or processing status label and a reference number. Save that reference number. Your balance will also reflect the pending amount so you can track it.
The verification fields shown inside your account are the only ones that apply to you. We do not operate a universal document list. Complete each field or upload prompt as it appears, and use the support route inside your account if any step is unclear.
Your linked Nagad or Upay number can be reviewed in your account settings. If you need to update it, follow the steps shown inside the account area. Any change to a linked wallet may trigger an additional verification step before the next withdrawal processes.