At e3ee, this policy covers every piece of information you share when you open an account, make a deposit through Nagad or Upay, or contact our support team. Access to our platform depends on your local law and eligible regions — read this page to understand exactly what we hold, how we use it, and what you can ask us to do with it.
Account data is yours to review
Nagad and Upay transaction records retained
Contact support to update or query any detail
Policy applies across mobile and desktop access
POLICY POSTURE
How e3ee Handles Your Information
When you create an account with e3ee, we collect the details you provide during registration — your name, contact information, and the payment method you choose to use, whether that is Nagad, Upay, bKash or Rocket. We also record transaction data tied to deposits and withdrawals so that your account wallet history is accurate and retrievable at any time. Session data — including the pages you visit and how long you spend on them — is collected automatically to keep the platform running correctly and to detect any unusual account activity. We do not sell your personal data to third parties. We share it only where we are required to by applicable law, or where a service partner directly supports your account function — for example, a payment processor handling your Nagad or Upay transfer. Your data is stored with access controls in place, and retention periods are set by the type of record: payment records are held longer than browsing session logs. This policy applies wherever you access e3ee, but the rights available to you will vary depending on your local law and the eligible regions in which you are accessing the platform. If you have a question about a specific record, the support routes listed further down this page are the right place to start.
Nagad
Upay
bKash
Rocket
Account wallet records
POLICY SCOPE
What This Policy Covers and What It Does Not
Not every part of your interaction with e3ee falls under the same privacy rules. Some areas — such as your account session and payment wallet — are squarely within the scope of this policy. Others, like the behaviour of third-party apps or external links, are governed by their own separate terms. The four categories below mark the boundary clearly so you know where to direct any question.
Account Access
Any data you submit when logging in, updating your profile or verifying your account is covered by this policy. That includes your registered contact details and any security information attached to your account session on e3ee.
Payment Transactions
Records of deposits and withdrawals processed through Nagad, Upay, bKash or Rocket are held in your account wallet history. These transaction logs fall within this policy and are accessible to you through your signed-in account area.
Site Content and Cookies
How you navigate the e3ee site — which pages you open, which game categories you browse — is recorded through cookies and session tools. This policy explains what those cookies collect and how you can manage them through your browser settings.
Third-Party Services
External payment gateways, game content providers and any links that take you off the e3ee domain operate under their own privacy terms. We are not responsible for how those third parties handle your data once you leave our platform.
YOUR PRACTICAL OPTIONS
Actions You Can Take Under This Policy
This policy is not just a statement of what we do — it gives you concrete steps you can take to manage the information we hold about you. You can review your account data at any time by signing in and opening the account history section, where your transaction records, session logs and registered details are visible. If any of your personal details are out of date or incorrect, you can update them directly through your account settings; for changes that require identity verification, our support team will walk you through what is needed. Raising a question or a concern about your data does not require a formal process — a message to support with the specific record or detail in question is enough to start the review. Where local law in Bangladesh and your eligible region gives you the right to request deletion or restriction of certain records, we will respond to that request through the same support route. The four steps below summarise the most common actions and where to find them.
Review Your Records
Sign in to your e3ee account and open the account history section. Payment records, session logs and registered contact details are all listed there for you to check at any time.
Correct Account Details
Update your name, contact number or linked payment method directly in account settings. For changes that need identity confirmation, contact support and we will explain what verification is required.
Raise a Data Question
If something in your account record looks wrong or you want to know exactly what we hold, send a message to our support team with the specific detail you are asking about. No formal process is needed to start that conversation.
Request Deletion or Restriction
Where your local law and eligible region give you the right to limit or remove certain data, contact support with your request. We handle each request individually and will confirm the outcome in writing through the same channel.
CONTACT ROUTES
How to Reach Us on Privacy Matters
If this policy raises a question you cannot answer by reviewing your own account records, there are three routes to reach the e3ee support team. Use the channel that fits best — each one connects to the same team, so you do not need to repeat your question across multiple channels. Availability depends on the contact method; response times are shown in your account after you submit a request.
Live Chat
Open the chat widget inside your signed-in account. Describe the specific record or policy question you have, and a support agent will respond directly. This is the fastest route for account-level data queries.
Email Support
Send your privacy or data question to the support email address listed in the Contact section of your account dashboard. Include your registered account details so we can locate your records without delay.
In-Account Help Centre
The Help Centre inside your e3ee account contains published answers to common privacy questions. If your question is not answered there, the Help Centre routes you directly to a live agent without leaving the platform.
DATA HANDLING DETAIL
How We Manage Data, Cookies and Account Security
Understanding the specifics of how your data is stored and protected matters more than general reassurances. Here are the four areas where we have made concrete choices about how your information is handled on e3ee.
Data Retention
Payment records — including Nagad and Upay transaction logs — are kept for a period set by applicable financial record requirements. Browsing session data is held for a shorter period and then removed automatically. You can check what is currently held by opening your account history.
Cookies and Session Tracking
We use cookies to keep your session active, remember your account preferences and detect unusual login behaviour. You can adjust cookie permissions through your browser settings. Turning off non-essential cookies will not block your access to the platform but may affect how some pages load.
Account Security Controls
Access to your account data is protected by your login credentials. We do not share your password or security token with any support agent. If you believe your account has been accessed without your permission, contact support immediately through live chat or email.
Policy Changes
When this policy changes in a meaningful way, we will post a notice in your account dashboard. Continuing to use e3ee after that notice constitutes acceptance of the updated terms. If you disagree with a change, contact support before that date to discuss your options.
POLICY QUESTIONS ANSWERED
Frequently Asked Questions About This Policy
The questions below cover what we get asked most often about how e3ee collects, holds and handles your data. If your question is not here, the support routes listed above are the right next step.
What personal data does e3ee collect when I open an account?
We collect the registration details you provide — name, contact information and your chosen payment method. Once your account is active, we also record transaction data from Nagad, Upay, bKash or Rocket deposits and withdrawals, as well as standard session data from your device and browser.
Can I see all the data e3ee holds about me?
Yes. Sign in to your account and open the account history section to view your payment records, session logs and registered details. If you want a more complete picture of what we hold, contact support through live chat or email and we will walk you through the records attached to your account.
Does e3ee share my data with third parties?
We share your data only where required by applicable law, or where a service partner — such as a payment processor handling your Nagad or Upay transfer — needs it to complete a transaction. We do not sell your personal data. Third-party services that you link to from our platform operate under their own separate privacy terms.
How do I update or correct details in my account?
Most details can be updated directly in account settings after you sign in. Changes that require identity verification — such as updating your registered mobile number or linked payment wallet — need to go through support. Contact us via live chat or email with the specific detail you want to change and we will confirm what is needed.
How long does e3ee keep my payment records?
Payment transaction records, including those linked to Nagad and Upay, are retained for a period set by applicable financial record requirements. General browsing session data is held for a shorter period. The exact retention period for a specific record type can be confirmed by contacting support.
Does this privacy policy apply to me in Bangladesh?
This policy applies wherever you access e3ee. However, the specific rights available to you — including the right to request deletion or restriction of your data — depend on your local law and the eligible region in which you are accessing the platform. If you are unsure what applies to your situation, contact our support team for clarification.
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